Electronic governance or e-governance is adopted by countries across the world. In a fast-growing and demanding economy like India, e-governance has become essential.

The rapid growth of digitalization has led to many governments across the globe to introduce and incorporate technology into governmental processes. Electronic governance or e-governance can be defined as the usage of Information and Communication Technology (ICT) by the government to provide and facilitate government services, exchange of information, communication transactions and integration of various stand-alone systems and services. In other words, it is the use of technology to perform government activities and achieve the objectives of governance.

Through e-governance, government services are made available to citizens and businesses in a convenient, efficient and transparent manner. Examples of e-governance include Digital India initiative, National Portal of India, Prime Minister of India portal, Aadhar, filing and payment of taxes online, digital land management systems, Common Entrance Test etc.

E-governance can take place in four major types of interactions:

Government to Government (G2G)

  Where information is exchanged within the government i.e. either, between the central government, state government and local governments or between different branches of the same government.

Government to Citizen (G2C)

  Where the citizens have a platform through which they can interact with the government and get access to the variety of public services offered by the Government.

Government to Businesses (G2B)

  Where businesses are able to interact with the government seamlessly with respect to the services of the government offered to businesses

Government to Employees (G2E)